Privacy statement
Privacy Statement Tennis & Padel Factory Why a Privacy Statement? If you take lessons at the Tennis & Padel Factory, we need some personal data from you. We would like to explain why we need this personal data and what we do with this data in this privacy statement. Tennis & Padel Factory considers privacy important and is therefore very committed to protecting the privacy of the students. Personal data is therefore carefully stored, processed and secured by us. Tennis & Padel Factory complies with the laws and regulations regarding the protection of personal data, such as the General Data Protection Regulation (GDPR). Tennis & Padel Factory is located at Berlagestraat 22 in Amersfoort, the Netherlands. Chamber of Commerce number: 55954952. What personal data do we collect? The personal data that we store and process are: - First and last name - Gender - Date of birth - E-mail address - (Mobile) telephone number - Address details - Bank details (for direct debit) - Information about your visit to our lessons and activities (time and booked lessons) For what purposes do we use personal data? – Sending and preparing invoices; – Providing information via newsletter; – Improving our services; – Answering questions asked via, for example, the mobile app or email; – Possibly providing information regarding new products and services; – To fulfill our obligations arising from lesson packages that we have concluded with you, as well as for invoicing. – Promotional or marketing purposes, which are in proportion to the type of service provided by Tennis & Padel Factory. For example, to inform you about the Tennis & Padel Factory via our website, an email message, a newsletter or via social media. How long do we keep your personal data? We store your personal data for as long as necessary to achieve the purposes for which we process your personal data. After you cancel or end your lessons, your data will be retained for a maximum of 6 months. Providing personal data to third parties Tennis & Padel Factory does not sell your data to third parties and only provides it if this is necessary to comply with a legal obligation. We enter into a processing agreement with companies that process your data to ensure the same level of security and confidentiality of your data. Such as with De Toss Tennis & Padel for the membership base and administration. Dutch Data Protection Authority We are of course happy to help you if you have complaints about the processing of your personal data. Under the Privacy Act, you also have the right to file a complaint with the Dutch Data Protection Authority against this processing of personal data. You can contact the Dutch Data Protection Authority for this. Photos & video recordings At Tennis & Padel Factory we regularly make photo and video recordings of, among other things, our training sessions and events. These photos and videos are used to post as content for our social media, website or print. If you are in a photo or video and do not want this, we will always remove your photo and/or video as soon as possible upon request. Newsletter We send our newsletter by e-mail to all students of Tennis & Padel Factory, to inform you and keep you informed of the latest developments within our organization. If you would rather not receive our newsletter, please unsubscribe by replying to info@thetennisfactory.nl. Please mention 'unsubscribe from newsletter' in the reply message. Data from website visitors Personal data from visitors to our website is also processed. This concerns personal data that you enter on the contact page, such as your e-mail address, name, address, place of residence, current location or telephone number. Cookies Cookies are used on our website. A cookie is a way to recognize a website user based on a file that is placed on the device used. We use cookies for the following purposes: - For the functioning of the site, for example to ensure that you can log in to your personal account - To analyze website use, for example how many visitors come to our site and how they use our site to use; – To recognize you when you return to our site, so that we can personalize the content of our site as much as possible; – To keep track of whether you have been to our site, which pages you have visited and which links you have clicked on. If you want to limit the use of cookies on our or another site or delete them, you can adjust this in your browser settings. The Help function of your browser provides more information about this. You can also find more information by searching the internet for 'delete cookies'. Analyzes and Market Research We can use your personal data to conduct research and analyzes with the aim of improving the services of Tennis & Padel Factory. We may also ask you if you would like to participate in a non-binding customer or market survey in order to improve our services. You decide whether you want to participate in this by giving permission or not. Your privacy rights You always have the right to inspect the personal data that we store about you. If this information is incorrect, you can help us correct it. You also have the right to ask us to delete your personal data or to make your personal data available to you on a data carrier. Requests for this are always honored. You can exercise the aforementioned rights by sending an email to: info@thetennisfactory.nl. Tennis & Padel Factory will always inform you about this within 5 working days. Adjustments Because we are a dynamic company, it is important that we update our privacy statement from time to time. We therefore reserve the right to change this privacy statement at any time. You can always find the most current status on our website. We therefore advise you to visit this page regularly. Questions If you have any questions or comments about the processing of your personal data and this privacy statement, you can contact us at info@thetennisfactory.nl. This privacy statement was last modified on February 7, 2023.